Conflict Resolution

Current Status
Not Enrolled
Price
£5
Get Started
or

£15.00 Now £5

UK Core Skills Training Framework (CSTF) aligned & CPDUK accredited

Course description

This course provides essential elements of Conflict Resolution for front-line healthcare and social care staff. Conflict Resolution uses methods and processes that facilitate a peaceful ending of conflict and retribution. The course allows you to recognise the factors that cause conflict to escalate, how to remain composed and in control when responding to conflict. A health and social care expert will deliver this course once a month as a live interactive course or you can take the course anytime as a self-paced online course.  This course covers knowledge, skills and behaviours expected of people working in the health and social care. Assessment includes multiple choice questions (MCQs).

Course length

2 hours

Course Structure

During this course, you will cover the following:

  • Explore legislations,
  • Why and how people complain,
  • Receiving and dealing with complaints,
  • Dynamic risk assessment and recognising danger signs,
  • Personal safety awareness, record keeping, communication skills
  • Barriers to communication,
  • Explore acronym L.E.A.P.S and P.A.L.M.S
  • Building rapport, recognising aggressive body language,
  • Use strategies and tools to manage and reduce conflict
  • Use skills to manage words, phrases, and body language.

Course assessments

You will be assessed via:

  • Multiple Choice Questions (MCQs)

Entry requirements

You must be working or planning to work in health and social care